Welcome to Smart Links

Customer support agents often need many tools (on average 8.2 per day via this Gartner study). Smart Links helps agents navigate that landscape more effectively with dynamic URLs directly to customer profiles, subscriptions, order pages, or whatever else they need to help your customers efficiently.

Smart Links help your agents navigate between tools

You can leverage Zendesk data about the current ticket, user, customer, or from custom fields to formulate dynamic URLs, making it seamless for agents to get where they need to go.

Use the "Insert Variable" button to easily add common Template Variables, or manually type your own

Download Smart Links from the Zendesk App Marketplace to give your agents easy access to useful tools or queries directly from their Zendesk agent workspace, then head on over to Using Smart Links to be up and running in minutes